Critical Incidents in Global Health
An online training with the leading question : How to analyze intercultural interaction incidents ?
by: Angela Schuster, Franziska Grimm
In the workshop that took place during the Spring School, we practiced using this scheme with a fictional case – but the aim is to apply it on real situations.
- The Basis: Analyzing the own perspective with the aim to start a reflection process on possible conflicts and their solutions
A reflection model can help to identify different actors, levels and conflicts (left and right of the flash) of intercultural communication :
By Elke Bosse / Gwenn Hiller
- Analyzing the critical incident itself
Guiding Questions to analyze:
- Institution: What institutional conditions might have influenced the situation?
- Situation: What situational aspects might have influenced the event? In which role does person XY seem to have acted?
- Person: How might personal background and personal/professional history have influenced the situation?
- Culture: What levels of culture does the event seem to affect?
What different and/or common value orientations of person XY might have played a role in the event?